CASE STUDIES

As a pioneer in the cloud-based AP and automation space, we’ve worked across various industries and client sizes. In doing so, we’ve developed a unique and flexible approach to solving complex business challenges. And even better, we’re capable of doing so quickly and affordably!

Here are just a few examples of the Circulus offering in action:

Substantial Reduction in Operating Costs Through Process Outsourcing

One of the largest intercity bus transportation providers, serving 2,400 destinations across North America that transports more than 2.2 billion passengers every year, was looking to improve the performance of their complex and labor-intensive back-office operations. The costs involved in receiving sorting and feeding ticket information were high, and the exception handling processes were tedious. Thus, Circulus proposed to eliminate the existing “in-house” workforce and the associated costs through well-executed process outsourcing.

The Circulus solution was tasked with the following challenges :

  • High cost of labor and rising costs in future years
  • Turnover of entry-level personnel
  • Time consumed in the hiring process
  • Time and resources spent on the daily management of the teams
  • Regular dealings with vacation, sick days, etc.
  • Balancing FTE’s for peaks and valleys of the business

The Circulus solution included:

  • Process flow documentation
  • Defining the enhanced process and Standard Operating Procedure
  • Shifting the process to a skilled team at a low-cost center offshore
  • Knowledge transfer documentation
  • Enhanced visibility and compliance adherence

80%

Reduction

In Operating Costs
Full Case Study

This is just a sampling of the full case study. If you want to read more about the results this client received, download the full case study.

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transportation-bpo-case-study

Inter-Company Paperless Invoicing

A major transportation provider, in conjunction with 100+ companies, within the same industry bill each other on a monthly basis for their interline activity. Each company is responsible for collecting and processing received paper coupons, collecting data from 20+ data fields  and applying business rules each month to create spreadsheets and invoices for inter-company billing.   These companies required a system to automate an extremely labor intensive manual process, generating efficiencies for all companies involved.

The Circulus solution was tasked with solving for:

  • Transforming the paper coupon into an electronic image
  • Automatically collecting the data, eliminating manual data entry
  • Providing business rule robotics to combine and calculate the data sets to automatically create the excel workbooks and invoices
  • Providing a cloud solution to electronically pass images and data to each company through secure role based access.

The Circulus solution included the implementation of:

  • Role-based cloud portals
  • Data extraction for printed and handwritten data
  • Creation of billing reports
  • Electronic Invoicing
  • Data Aggregation
  • Image Based Cloud Portal
Full Case Study

This is just a sampling of the full case study. If you want to read more about the results this client received, download the full case study.

transportation_case_study_thumb-min

75%
Time Savings

For All Companies

75%
Accuracy

Across Invoice Data Entry

100%
Elimination

Of Paper Processes
transportation-bpo-case-study

A major transportation provider, in conjunction with 100+ companies, within the same industry bill each other on a monthly basis for their interline activity. Each company is responsible for collecting and processing received paper coupons, collecting data from 20+ data fields  and applying business rules each month to create spreadsheets and invoices for inter-company billing.   These companies required a system to automate an extremely labor intensive manual process, generating efficiencies for all companies involved.

The Circulus solution was tasked with solving for:

  • Transforming the paper coupon into an electronic image
  • Automatically collecting the data and eliminating manual data entry
  • Providing business rule robotics to combine and calculate the data sets to automatically create the excel workbooks and invoices
  • Providing a cloud solution to electronically pass images and data to each company through secure role based access.

The Circulus solution included the implementation of:

  • Role-based cloud portals
  • Data extraction for printed and handwritten data
  • Creation of billing reports
  • Electronic Invoicing
  • Data Aggregation
  • Image Based Cloud Portal
Full Case Study

This is just a sampling of the full case study. If you want to read more about the results this client received, download the full case study.

transportation_case_study_thumb-min